- Old-fashioned customer service - there is a difference!
- All phone calls are answered "live" - no automated operator
- 24/7/365 after hours emergency on-call by an employee of PRO2 - not a medical answering service
- Service within a 75 mile radius of Cincinnati - plus, offices in Troy, OH; Lexington, KY; Kalamazoo, MI; Indianapolis, IN; and Philadelphia, PA.
- Rapid response, "on-time" delivery and service
- High quality, "state of the art" clinical equipment
- High-tech oxygen conserving devices provided to increase client portability
- Portable oxygen cylinders provided for travel outside of the home
- Delivery of medical equipment to the home
- Thorough equipment instruction to the client, family and / or caregivers by professional staff members
- Product safety education to client / caregivers
- On-going monitoring of the use of the equipment
- Physician follow-up regarding compliance and client progress
- User compliance reports to client's physician
- Travel assistance and arrangements for patient travel
- Portable concentrator and liquid reservoir available for traveling patients
- Product and technology education for physicians, discharge planners and clinicians
- Walk-in sales and service during office hours via appointment
- Loaner equipment while client's equipment is being repaired
- Accepting Medicare assignment
- Billing of primary or secondary payor sources
- Rework of denied claims
- Private payment arrangements on a case by case basis in cases of financial hardship
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